Roles and Responsabilities

Public users of the Parks Australia web site are essentially anonymous. They do not have accounts, they do not log in to the site.

Logged in users are typically members of 1 or more Commercial Partner organisations, such as Commercial Tour Operators or ticket retailers.

A user may have the following priveleges (roles) for an organisation:

• Guide priveleges
• SalesAgent priveleges
• Admin privileges

If a user has Admin priveleges for an organisation, they automatically have SalesAgent and Guide Priveleges for that organisation.

Admin priveleges allows a user to:

• manage organisation configuration (TourTypes, Vehicles, etc)
• invite/approve/remove organisation members
• grant/revoke priveleges (SalesAgent, Guide, Admin)

If a user has SalesAgent priveleges, they are able to:

• search for customer’s tickets
• edit customer’s tickets
• create FIT tickets on behalf of retail customers

If a user has Guide priveleges, they are able to:

• search for customer’s tickets
• edit customer’s tickets
• Create PAX tickets and a tour manifest

A user can be a member of multiple organisations. They can have different roles/priveleges in different organisations. This has an impact on different navigation paths.

For example, see Logging in.